Apartment Flood Update

It is Monday, 10:15 AM. My daughter spent the night at a hotel, as her apartment is uninhabitable. No one from the apartment maintenance staff showed up all day to check out the damage or begin repairs. Late in the afternoon, a professional carpet cleaner arrived but was unable to do anything other than "prep work" because of the amount of water. He placed some fans and a dehumidifier in the room to try and get rid of some of the water. We are all appalled that no one from the apartment maintenance staff even arrived with a shop-vac to try and drain the water, but rather called a carpet cleaner as if my daughter had spilled something.

So, this morning, my daughter goes back to her apartment at 8 AM, as instructed, to meet the maintenance people who are supposed to be there to finally check out the damage. No one arrives. She waits. and waits. Finally, exasperated, she calls the corporate office of the apartment complex and relates the entire story. Five minutes after the call, two maintenance people finally show up at her door.

Are they there to do anything? Do they have any equipment to remove water? No. They are only there to "look" and then they have to report what they see to the office. The sopping carpet remains under water, the wall of my daughter's bedroom remains damaged - and they tell her they don't see getting back to do anything until it dries out (on its own apparently) which could be Thursday.

Today, I see on the news that there are pockets of unprecedented flooding all around the east coast, here in NJ and in New Hampshire. I hope to God that the people who are affected by these floods are dealing with more responsive bureaucracy than my daughter is encountering for one flooded apartment in Pennsylvania.